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FAQs

You have questions, we have answers.

We currently accept major credit and debit cards, express checkout options, and digital wallets

  • VISA, Mastercard, and American Express
  • Apple Pay, Google Pay, and Shop Pay
  • UnionPay & Paypal

We aim to provide secure and convenient payment options at checkout.

Yes. Our store is powered by Shopify, which is certified Level 1 PCI DSS compliant. Your information is used to process orders, provide support, and operate our store securely. We do not sell your personal information, and we only share necessary information with trusted service providers involved in payments, fulfillment, logistics, and store operations. For more details, please see our Privacy Policy.

We accept return or exchange requests within 14 days of delivery. Items must be unused, in original condition, and returned with original packaging and tags attached. Returns for damaged, faulty, or incorrect items are eligible for free returns or exchanges once approved. For non-quality-related returns, customers are responsible for return shipping costs. Please see our Returns & Exchanges policy for full details.

If your package arrives visibly damaged, or you notice an issue immediately upon delivery, please contact us within 48 hours of receipt and include your order number plus clear photos or videos of the package, item, and issue. This helps us review the case promptly and, where applicable, coordinate with our fulfillment or shipping partners.

Issues such as transit damage, packaging damage, missing items, or defects noticed immediately on arrival should be reported within 48 hours so we can review them while shipping and packing records are still current. This helps us assess the issue quickly and provide the most appropriate resolution.

Orders are typically processed within 1–3 business days. Standard shipping usually takes 6–12 business days after dispatch, and Express shipping usually takes 5–8 business days. Delivery times are estimates and may vary during holidays, peak periods, or customs processing.

Trove & Tone was born at the intersection of two Bay Areas.

In California’s Bay Area, we embraced a culture of slowing down and savoring life. In Greater Bay Area — Hongkong, Shenzhen, Macau, an emerging hub for creativity, design, and craftsmanship—we discovered a pulse of innovation.

Our mission is to bring these perspectives together by curating independent designers and niche brands whose work combines craftsmanship with a distinct point of view.

Trove & Tone is not just about selecting objects. Its about choosing a rhythm of living.

We focus on jewelry, bags, accessories, and objects for living that feel thoughtful, lasting, and quietly expressive. What connects everything we select is not simply category, but sensibility: material integrity, refined form, everyday usability, and a sense of intention in how we live.

Rather than offering an endless assortment, we build an edited selection that feels personal and considered—pieces chosen to live with you over time, not just for a moment.