Privacy policy

 

Last updated: December 12, 2025

Introduction & Commitment

TROVE & TONE (“we,” “us,” or “our”) operates this website and online store (the “Services”) to provide customers with a curated shopping experience. Our Services are powered by Shopify, which enables us to sell our products and manage secure transactions.

We are deeply committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit, use, or make a purchase through our Services, or otherwise communicate with us.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

Personal Information We Collect

We collect information categorized as follows:

  • Contact Information: Name, billing address, shipping address, email address, and phone number.
  • Order & Transaction Information: Records of products viewed, added to cart, purchased, returned, or exchanged.
  • Payment Information: Payment method details, transaction confirmations, and payment status. We do not store full payment card details. Payment information is processed securely by trusted third-party payment service providers.
  • Account Information: Account login credentials, your preferences, and settings.
  • Customer Communications: Any information you provide when contacting our customer support team.
  • Device & Usage Information: IP address, browser type, device identifiers, and records of your interactions with our Services (collected automatically via cookies and similar technologies).

How We Use Your Personal Information

We use your personal information strictly for the following necessary purposes:

  • To process and complete your orders, payments, returns, and exchanges.
  • To provide support services and respond to your inquiries.
  • To operate, maintain, and continually improve our Services.
  • To send you notices regarding your orders, account status, or service updates.
  • To send you marketing communications where permitted by applicable law and your explicit consent.
  • To prevent fraudulent activity and comply with all legal or regulatory obligations.

Data Security & Our Consumer Commitments

We are dedicated to safeguarding your privacy and make the following core commitments:

  • Secure Data Transmission: Sensitive personal information, including payment details, is collected only through secure, SSL-encrypted connections.
  • No Sale of Personal Information: We absolutely do not sell, rent, or trade your personal information or contact details.
  • Purpose Limitation: Our Services are designed to sell products and provide customer support. We do not operate the Services for the primary purpose of collecting personal information.
  • No Unauthorized Advertising Use: We do not use your personal information, images, or likenesses for advertising or promotional purposes without your prior consent, except where permitted by law.

Data Sharing and Disclosure

We share your personal information only under the following circumstances:

  • Platform Provider (Shopify): Our store is powered by Shopify. We act as the data controller responsible for your personal information, while Shopify acts as a data processor on our behalf.
  • Service Providers: Trusted third-party partners involved in order fulfillment, payment processing, and logistics.
  • Legal Requirements: When required to comply with applicable laws, regulations, or in response to legal processes.

Your Rights and Choices

Depending on the laws of your jurisdiction, you typically have the right to:

  • Request access to your personal information.
  • Request the correction or deletion of your personal information.
  • Opt out of marketing communications.
  • Withdraw consent where processing is based on consent.

International Data Transfers

Your personal information may be transferred to and processed in countries outside of your place of residence. Where required, we rely on legally recognized safeguards (such as Standard Contractual Clauses) to protect such transfers.

Children’s Privacy

The Services are not intended for individuals under the age of majority in their jurisdiction. We do not knowingly collect personal information from children.

Data Retention & Security

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal obligations. While we take reasonable steps to protect your data, please understand that no system is completely secure.

Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of Hong Kong S.A.R., without regard to its conflict of law principles.

Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:

Email: Hello@troveandtone.com

Address:
TROVE & TONE
ROOM 06, 13A/F, SOUTH TOWER
WORLD FINANCE CENTRE, HARBOUR CITY
17 CANTON RD, TST, KOWLOON
HONG KONG